ATMOS Energy customers in Central Texas without heat

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Many residents, including those in Round Rock, Cedar Park and Leander, said they have been without heat since at least 5 am.

AUSTIN, Texas – Residents across Central Texas are reporting that they have no gas service as of Friday morning.

After temperatures in the area dropped below freezing overnight, several Central Texas residents reported to KVUE that their power provider ATMOS Energy stopped service and they currently have no heat in their homes.

“There seems to be low gas pressure. The gas in the stove won’t stay on and the house won’t heat,” one bystander texted KVUE about the situation. “My house is now 60 years old and falling apart. No gas to heat.”

The Dallas-based natural gas company closed its customer service line for the holiday weekend in an announcement on Twitter.

Many residents, including those in Round Rock, Cedar Park and Leander, said they have been without heat since at least 5 am. The severe cold and wind chill alert is forecast to remain until midday on Saturday, with temperatures not likely to rise above freezing for more than 12 hours.

“ATMOS Energy is missing. No communication, they are closed,” another viewer texted KVUE. “One person called the emergency line and was told that the demand is too high and that it will settle when it warms up.”

KVUE reached out to ATMOS Energy for comment on what is being done to supply gas to those. Until 10:30, there was no response.

ATMOS Energy announced on Twitter at 11:22 am that, for those who need service, the company is experiencing a high volume of calls due to low temperatures. For those who don’t have gas, the orientation is to stay on the line and wait for an agent.

The City of Leander tweeted at 11:25 am that officials are working with ATMOS Energy to ensure residents have power and heat again.

For those with low gas pressure, the company has tips on its website on how to save gas in periods of extreme cold. These include:

  • Not using your natural gas fireplace
  • Lowering the thermostat to 68 degrees
  • Lower the water heater temperature to 120 degrees
  • Unplug electronic devices and turn off lights that are not being used.
  • Reduce bathing and avoid bathing
  • Avoid using large appliances such as a washing machine, dryer, oven, and dishwasher until gas levels return.
  • Limit oven door opening during use
  • Do not use the pool heater if you have a pool. Turn on the pool pump during the coldest part of the day to prevent the water from freezing

This is a story in development. Come back for updates.

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