Southwest cancellations leave Sacramento travelers stranded

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For every piece of luggage left unattended in Sacramento International Airport’s baggage claim area on Monday, for every car seat without a child in it, and for every backpack, suitcase, handbag, and tote bag, there’s a traveler. tired with a story. flights left thousands of travelers stranded or separated from their luggage and long lines of people at the airport trying to figure out what to do. he said. Pearlman, visiting the Sacramento area over the holiday weekend, returned to the airport to collect his luggage that had been checked in on Sunday before he learned his flight was canceled. Other travelers also described their travel problems. been an odyssey,” Anabel Parisi said. She and her husband Bryan were just trying to get away to Las Vegas for a few days, but found their flight canceled after arriving at the airport on Sunday night. Back at the airport on Monday morning for the rescheduled flight, the couple were upset that they had not received communication from the airline about the cancellation of the second flight. They said they never imagined they would face so many obstacles. Vegas … we didn’t think we’d have to fight any conditions,” said Bryan Parisi. “We’re also lucky because, you know, we’re just doing this for our entertainment. We didn’t have to be anywhere pressing.” Many travelers took matters into their own hands – looking into flights on other airlines while waiting in a seemingly endless line at the Southwest counter trying to rebook their canceled flights. on the phone last night at 2am for about three hours and they hung up after three hours,” said Joseph Armour, who said he needed to go to the airport in person after failing to get help changing his flight over the phone. Southwest told KCRA 3 that it is dealing with “high call volumes” – something travelers told KCRA 3 they have experienced firsthand. published schedule is affected. A statement on Southwest’s widespread cancellations reads, in part: “With consecutive days of extreme winter across our network behind us, ongoing challenges are impacting our customers and Employees in a significant way that is unacceptable,” the airline said in a statement. . “With no greater concern than maximum safety, the people of Southwest share a goal of caring for every customer. We recognize that we fell short and sincerely apologize.” perfect storm of ripple effects of weather-related delays and cancellations, along with flights at an already busy time of year. “The first time I went on vacation,” said Pearlman. “It will be the last time I travel on vacation.”

For every piece of luggage left unattended in the baggage claim area at Sacramento International Airport on Monday, for every car seat without a child in it, and for every backpack, suitcase, purse, and bag, there’s a weary traveler with a story.

Hundreds of canceled flights have left thousands of travelers stranded or separated from their luggage and long lines of people at the airport trying to figure out what to do.

“Until we got here last night, we had no idea they canceled the flight,” said Gene Pearlman of Las Vegas.

Pearlman, visiting the Sacramento area over the holiday weekend, returned to the airport to collect his luggage that had been checked in on Sunday before he learned his flight was cancelled.

Other travelers also described their travel problems.

“It’s been an odyssey,” said Anabel Parisi.

She and her husband Bryan were just trying to get away to Las Vegas for a few days, but found out their flight was canceled after arriving at the airport on Sunday night.

Back at the airport on Monday morning for the rescheduled flight, the couple were upset not to receive a communication from the airline about the cancellation of the second flight.

They said they never imagined they would face so many obstacles.

“Just the simple fact, because it was only for Vegas… we didn’t think we were going to have to fight any conditions,” said Bryan Parisi. “We’re also lucky because, you know, we’re just doing this for our entertainment. We didn’t have to be anywhere pressing.

Many travelers have taken matters into their own hands – looking into flights on other airlines while waiting in a seemingly endless line at the Southwest counter trying to reschedule their canceled flights.

“I was on the phone last night at 2am for about three hours and they hung up after three hours,” said Joseph Armor, who said he needed to go to the airport in person after failing to get help changing his flight. The telephone.

Southwest told KCRA 3 that it is dealing with “high call volumes” – something travelers told KCRA 3 they have experienced firsthand.

The airline indicated that it does not have specific numbers on cancellations at the airports it serves, including SMF, but said a sizable portion of its published schedule was affected.

A statement about Southwest’s widespread cancellations reads, in part:

“With consecutive days of extreme winter across our network, the ongoing challenges are impacting our customers and employees in a significant way that is unacceptable,” the airline said in a statement. “With no greater concern than maximum safety, the people of Southwest share a goal of caring for every customer. We recognize that we fell short and sincerely apologize.”

It was an experience travelers won’t soon forget, as they weathered the perfect storm of ripple effects from weather-related delays and cancellations, in addition to flying at an already busy time of year.

“The first time I went on vacation,” said Pearlman. “It will be the last time I travel on vacation.”

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